The Online Sales Specialist is ultimately responsible for converting online leads into sales. The Online Sales Specialist is to ensure that online leads are properly cared for, qualified, and distributed. They work within our marketing department, and closely with our sales department to provide the highest level of customer experience in the industry. 

Ideal candidate will have New Home Sales experience, be highly organized and data-driven, and have excellent networking, follow up, phone, written, and client prospect management skills. 

We are looking for an experienced  marketing professional who is willing to work hard and grow with the company. The Regional Marketing Manager will report directly to the Director of Marketing and will be responsible for taking on a variety of tasks that allow for the successful completion of planned marketing programs. The successful candidate will independently manage marketing strategies within their assigned region.

Essential Duties and Responsibilities

• Support the Director of Marketing with corporate marketing strategies
• Analyze, plan, and implement need-based marketing strategies
• Execute new development releases
• Other duties as assigned; be flexible

Qualifications

• Bachelor’s Degree in Marketing, Advertising or related filed; preferred
• Four (4) years’ experience working in marketing or advertising; required
• One (1) year's experience in Real Estate and/or New Home Construction; required
• Working knowledge of Google AdWords, SEO, and other digital marketing platforms
• Working knowledge of Microsoft Office suite; required
• Working knowledge of Adobe Creative Cloud; preferred
• Must be willing to travel
• Strong communication and organization skills

The Customer Experience Advisor will be responsible for communicating with homeowners to ensure their satisfaction throughout the homebuying and building process. You will be addressing homeowner queries, and identifying ways to improve our customer experiences.

The ideal candidate will be data centric and possess strong leadership skills. Someone who is enthusiastic and whose expertise results in excellent customer relationship management and positive brand image.

Essential Duties and Responsibilities:

• Consistently monitor and review data from survey database, Eliant.

• Identify and effectivity communicate trends to management that need improvement or reveal an “off-track” trend.

• Independently prepare, host, lead and present candid survey feedback in a confident manner to management.

• Identify root causes, propose solutions and not shy away from confronting the “real issues”.

• Stays proactive and exhibits ownership in staying current with customer service/experience best practices.

• Read, understand and know the purpose of the Homeowner Guide.

• Attend meetings as necessary whether they are considered “local” or “out of town”

• Customer Experience Advisor is expected to be available, at a minimum on Monday- Friday from 8am to 5pm with the exception of any scheduled breaks or approved time off.

• Other duties as assigned; be flexible.

Qualifications:

• High School Diploma

• At least 2 years’ experience in a customer service or similar role

• Extensive experience in gathering and interpreting customer experience information

• Exceptional interpersonal skills and a balanced client-employer approach

• Excellent organizational and time management abilities

• Excellent communication, collaboration, and problem-solving skills.

• A valid driver’s license with the ability to reliably travel as needed.